Hi and welcome to the PriceCampus Refund Policy. Because we are a platform, these rules outline what you can expect from the sellers of the items you buy. They apply to all sellers and customers.

The products that sellers sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Please note that we are unable to process refunds for products where the date of purchase is older than:

30 days and over - For any products purchased and not downloaded within 30 days.

Before you ask for a refund from a seller

If you have purchased an item and you are experiencing a technical issue with the item we recommend that you contact the seller of that item and seek assistance. Often they’ll be able to help troubleshoot your problem.

Asking for refunds from authors via the PriceCampus platform

We understand, however, that sometimes the seller may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect a seller to provide you with a refund:

• Item is "not as described" or the item doesn’t work the way it should.
• Item has a security vulnerability
• Items that have not been downloaded within 30 days

Item is "not as described" or the item doesn’t work the way it should.

If an item doesn’t work the way it should then the seller is required to promptly fix the issue by updating the item. An item is "not as described" if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the seller.

Item has a security vulnerability

If an item contains a security vulnerability and can’t easily be fixed you may be entitled to a refund from the seller. If the item can be fixed, then the seller should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then we would expect the seller to provide a refund for the item.

Items that have not been downloaded

If you have not downloaded a purchased item within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide the seller of that item with your purchase details in order for the seller to verify your claim that you have not downloaded an item. Although we consider 30 days to be a reasonable time, if you have different rights under applicable consumer law, we don’t exclude those laws and you may have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

Resolving disputes - asking PriceCampus to help

If you and a seller can’t come to an agreement about a refund, you can raise a dispute and have PriceCampus investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by PriceCampus is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final. Purchases older than 180 days will not be eligible for dispute.

To the extent permitted by applicable law, neither PriceCampus nor the seller is obliged to give policy refunds in any of the situations listed below.

• You don’t want it after you’ve downloaded it
• The item did not meet your expectations or you feel the item is of low quality
• You simply change your mind
• You bought an item by mistake
• You do not have sufficient expertise to use the item
• You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
• You can no longer access the item because it has been removed or the seller who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
• Your product purchase was made over 30 days ago.